CSN
National Support Centre
The our product is the service

The CSN (Center of National Support) furnishes hardware and software consultation and assistance on all the products GSM, GPRS,UMTS and DECT sold by ISE and by the fixed firms. Currently SONY ERICSSON is fixed for the products M2Mpower IDE, ERICSSON for the family FCT and WTS for his own products and solutions.

Been Born in 1997 as center assistance of the young society ISE , it has consolidated his role of ledership in Italy in the sector of the technical service after having overcome the first great engagement destined to individualize the market for the modules GSM Cellular Engine of SIEMENS. Determinant activity in the development of the Italian market of the modules GSM for industrials applications up to the a lot of 800.000 pieces/year reached in 2002.

Daily engineers, specialists and qualifieds technials answer to requests of the clientele: from the advice in phase of study to the resolution of problematics of assistance post sale on the complete apparatuses in sector. A datebase of problems already resolved together with the manifold e-mails that daily reach the laboratories of the CSN they allow the technicals to suggest certains and immediates solutions through the 10 telephone lines of the ASSISTANCE24.

From this year they are available courses of formation within the ARCHIMEDES project in sale also on Multimedial support at the distributors


One of the points of strength is represented by the remarkable activity of search conduct near his own laboratories where students of a lot University develop graduation thesis that concern views specific of the world GSM,GPRS, UMTS and DECT. The activity of search and development of the CSN it is a reality in continuous expansion and it see proposed as propulsive center able to conceive, to promote, to develop sectors applicative of success for the global market practicing the high competence and the professionalism acquired in this sector during the years.

The activitys of search and experimentation, developed within the transmissions GPRS, together with the availability on the market of programmable modules, they have allowed to make simpler applications that currently are an assembled of electronics telecommunications and informatics in to manage Server TCP/IP or UDP/IP, client on GPRS and transmissions on networks.

Besides the CSN is equipped for follow the procedures of certification relateds to the applications realized by the customers avail himself of the collaboration of university laboratories and eliminating so every form of speculation on the costs due to the monopoly of insufficients structures.


SERVIZI SPECIALISTICI OFFERTI DAL CSN SU TECNOLOGIE GSM, GPRS, UMTS e DECT
Consultation Hardware and Software offered to the customers in phase of technological search and market. Courses of formation for technical and commercial about new technologies and new markets.
Assistance to the procedure of certification of apparatuses through the collaboration with the laboratories of the more important University Italiane: technical, economic and legislative views.

Complete technical assistance to the planning, prototypation and field test.

Search and analysis of market contemplated to the individualization of the technological thresholds that often stop possible developments, giving precise indications to the builders of components, to the distributors, to the managers of net and the builders of apparatuses and solutions.

Assistance on the opportunity of employment of the Italian and International Mobile networks, documentation on the voice and data roaming, specials managements and assistance on the sector in the specific country and Operator.


Extra services to request of the customer previous specific accord of consent and cost.

If you have chosen to be assisted by the CSN you are in the future, in that tencologicos future maked of appointment, of constancy, of search and analysis, of correct and timely information, of effectiveness and efficiency that are the our order words.




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